Q. How do i book an Airport Transfer? A. Easy, from home page, just fill in the booking form, making sure you give us all the details necessary inc flight number, arrival time & mobile no, if available.
Q. How to pay with credit or debit card? A. We accept all major credit and debit cards and our website is secured by SSL. Our payment processor uses two factor authentication where necessary, so you can pay with confidence.
Q. Can i pay cash to driver? A. Yes
Q. How long will it take to get to the airport? A. When you make online booking, the booking shows the estimated pickup time for ASAP booking.
Q. What if my driver does not turn up at the agreed time? A. Phone us, 020 7987 4444 – our call centre is open 24 hours 365 days.
Q. I cannot locate my driver at the airport, where do i go? A. Our driver should be waiting for you with a name board near the airport information desk.
Q. What if I’m waiting for my luggage and there’s a delay? A. We automatically track your flight arrival time and adjust the pickup time accordingly. If you need more time than usual or your luggage is lost, the driver will wait for you as long as you let us know. Keep a note of our number – 020 7987 4444.
If you have any other questions please email us at contactus@docklandsexpress.com
